My Bob and its busted tire
I recently posted on here that I got a fabulous new stroller called the BOB REVOLUTION as one of my mothers day gifts. Unfortunately the stroller's front tire (the main one) busted and was flat as we arrived to our camping trip over the memorial day weekend. Neil and his Uncle Bill tried to pump it back up but it was only a mere hour until the tire was back to being flat. I was FRUSTRATED because (1) I hate it when new things get jacked up (2) I was pissed because the stroller was made for tough terrain and here I was with a flat! (3) I wanted it fixed right then and there I was able to still use the stroller with a flat and we contacted BOB as soon as we got back into town. To my surprise, the BOB customer service responded to my email within 24 hours and they simply asked for my address so that they could send me a new tire. I was pleasantly surprised and was so happy that I didn't have to fight tooth and nail to get them to send me a new tire. I absolutely LOVE LOVE LOVE...